Murray Traill - The Traill Group of McDonald Restaurants
I met Mark 10 years ago. He was referred to me as a specialist in life and business insurance. At the time I knew I needed cover, but I didn’t know exactly what. I wasn’t familiar with the options, and I’d never considered the many possibilities that can happen in life.
I developed a good rapport with Mark. He’s someone I trust to talk to about very personal matters. He’s been able to filter what I say and translate my wishes into tangible insurance, so my bases are covered, and my family will be looked after, in any eventuality.
Mark and I have had some good conversations over the years. We’re pretty attuned at talking about very morbid subjects now! He pointed out a whole lot of scenarios I’d never even considered; and helped me clarify in my own mind what would be needed if things went wrong. The upside is that I’ve been able to put a good plan into place, and have reassurance about some of my personal aspirations for my family. Things I’d like for my children can continue to happen, even if I’m not around to see them through. I know my family will be in the best possible position to enjoy the life that I would want for them. It’s a pretty cool feeling as a partner and as a father to have. In a way I can care for them beyond the grave, and leave a legacy. I consider that pretty important.
Mark’s very knowledgeable, and sensible with it. He was able to translate my ‘Disneyland’ aspirations into something clear and pragmatic. It’s great to chat to someone who shares similar interests and family values. Life can be full of uncertainty, but through Mark’s professional advice I’ve got confidence that I’m doing my very best; that everything will be ok, even if circumstances do their best to say otherwise. I now have all sorts of weird and wonderful insurances to cover every contingency – life/business/medical/permanent and partial disability. The best part is having a plan in place and having thought it through. I’m grateful to Mark for making that happen.
Hugh Grey - Brightwater Engineering
Being in business for 35 years has been a great experience. It’s exciting and exhilarating, but it’s not without risk. My insurance needs over the years have varied as the company has grown from an owner-operated small business to an operation employing 300 staff. Mark’s in-depth understanding of commercial risk and the ever changing challenges in business makes him uniquely well placed to advise business owners like myself. This understanding and experience has enabled Mark to very aptly tailor-make insurance covers to fit my needs, rather than having to take standard off the shelf policies and covers.
One of my key objectives with insurance in the earlier years was to ensure my wife and family were never burdened with the running of the business if something should happen to me. That meant income protection in case of accident or disability, and also financial provision that supported nominated people to take ownership of the business, if I died or became seriously incapacitated.
I consider Mark to be an architect of insurance needs; able to design cover that’s best suited for the individual’s requirements throughout the differing stages of life. That’s what he’s done, very well, for myself and my family. There’s no on-size-fits-all with insurance requirements, we’re all different, especially in business.
Recently we reviewed some of our cover because at this stage in life our requirements have changed and in some areas insurance needs lessen. Mark has been 100% professional as always, and helped us nominate our current requirements without being influenced by fees, commissions etc. He puts the client’s needs absolutely first, and delivers. He maintains complete confidentiality about his client’s business and personal dealings.
I couldn’t recommend him more highly.
“You never think you’re going to be the one to need insurance, but when, at aged of 47, I had a stroke; I was so glad I had met Mark, and so glad I had taken his advice.”
Initially, I was unable to speak and communication was very difficult. But, Mark was there almost immediately. He was at the forefront with help and support, and it made an enormous difference. He was on the case, getting the claim sorted as quickly as possible, and that took a huge load off; for my wife and for myself. Because we’d put the right strategy in place prior, the potential for financial stress at an already intensely stressful time, was eliminated. It meant our income streams continued, so that our home; the children’s schools; and our family lifestyle remained constant – whilst I focussed on rehabilitation.
As an Anaesthetist Specialist with the DHB and also in private practice, my claim was quite complicated with ongoing requirements and obligations to the Medical Council. But that has never fazed Mark. He has been there from the outset ensuring everything went smoothly, and he has continued to be there over the past 4 ½ years whenever needed. Our insurance cover has played out to the very letter, exactly as Mark had advised us it would. His original assessment had been spot on.
Mark has really gone above and beyond the call of duty, because that’s just the sort of person he is. He’s honest, thorough, and very astute at interpreting and explaining the fine print too. I couldn’t recommend him more highly, both as a person and as an advisor.
Lance Edmonds - Accountant and Business Advisor, Kendons
As an accountant I see my clients every year because of taxes. I make a point of doing a ‘financial health-check’ and part of that is making sure they have adequate cover in case of accident, illness or the death of a key person in the business. But, I’m not an expert in this area. I strongly believe in working with the right professionals who are knowledgeable and skilled in their area of expertise. I stick to my knitting, and refer Cosgroves as a trusted advisor in matters of business, farm and personal insurance. They’ve performed incredibly well for my clients. They’re open and up-front about what cover is needed, with advice to best protect business owners both professionally and personally. Their assessments are sound, with the right amount of cover based on current income generation, debt, and risk. They also get personal about family, goals and aspirations too. They don’t just fill in a form and spit out a figure; they get close to a business and assess exactly what the individual needs are.
Whether they’re dealing with a brickie, a farmer or a lawyer, Cosgroves are personable and approachable. They’re knowledgeable in all areas of insurance, including the interpretation of detailed policies.
When a business is worth a lot, it becomes crucial to have insurance in place. For instance, if a key person has a heart attack, or is diagnosed with a serious illness, and can’t work for 6 months, the right insurance ensures the business is not seriously put at risk. It’s important stuff, and just a fact of life some times. Knowing that business insurance will kick in, and can pay a shareholder out if necessary, or provide support during recovery and rehabilitation, is real peace of mind.
And whenever there’s been a need to claim Cosgroves has dealt with it, and dealt with it well; acting as advocates for the client. You simply don’t get that with big institutions. I rate the level of service and professionalism from Cosgroves as excellent in all regards.
Neil Smith - Dealer Principal, Grey Ford
Mark has a very unique way of doing business, that’s both professional and personable. I haven’t struck anything quite like it before. He’s a bit ‘old-school’ really, where hard work, responsibility and doing the right thing for family are important, and he relates well with people who live those values too.
My interest in motorcycles means I’m exposed to risk, and like most males I may push the boundaries at times; so I need to know all the bases are covered, and that the people around me – my family, and the staff I employ, are never left in the lurch. I need the best possible cover, and Mark’s the professional I talk to for advice. I can question him, bounce ideas off him, and rely on him to get it right. To be honest, I used to begrudge paying premiums each month when I was with another company, but Mark has a way of conveying its importance in a language I understand. He’s never pushy, but he is straight up with me. At the end of the day, he’ll let me know the type and amounts of cover I need for what I want to achieve, but there’s never any pressure.
I rest easy knowing that Mark has taken the time to get to know me, my business, the market, and my personal situation. He knows how my wife Ann and I think, and if anything was to go wrong, I couldn’t think of any better possible person to take care of things. I don’t know how he finds enough hours in the day to operate at the level he does, but he makes the whole thing very, very easy. I cannot speak highly enough of Mark, and of his business.
Liz and Geoff Adams - Farmers - Pastoral Sheep & Beef, Grapes & Forestry
“Our two sons are involved in the family business now, so Cosgroves has helped with estate planning, and the thinking through of how we would like to manage things going forward.”
As a sixth-generation farming family doing the right thing for our family’s future is very important to us. We see ourselves as caretakers for a time, and want to be able to hand it on as an on-going enterprise. Farming can be hazardous though – you have to deal with the potential for accidents, adverse weather conditions, and the stresses of everyday life. Eighteen years back Geoff ruptured his Achilles tendon whilst stepping down a bank as he shifted stock. He was laid up for several weeks. With a young family, we realised we didn’t have enough cover in place that could of helped us through that difficult time.
We’ve dealt with Mark for a number of years now, and have a range of cover. We’ve always felt very comfortable talking to him. His own rural background whilst growing up, has given him a good understanding of the environment we operate in. Our two sons are involved in the family business now, and Mark has helped with estate planning, and the thinking through of how we would like to manage things going forward. He’s good to deal with, and we’ve always felt he has our best interests at heart; he’s never been pushy, but he has put together what’s right for us. Mark has been out to the farm on a number of occasions, and he’s only ever a phone-call away if there’s a problem. As our needs continue to change over time, Mark is proactive about ensuring we aren’t paying for things we don’t need. The Cosgove team are always pleasant, efficient and responsive to emails. We are continually impressed with Mark as a person, his approach, and the business he operates. We would recommend Cosgroves to anyone.
Nigel Gormack - Director, Quantum Advantage
“They don’t avoid the hard discussions that can be required to identify challenges a business might face through an accident or illness, but remain solutions focused, putting the needs of the client first.”
At Quantum Advantage Ltd, we believe in looking at the road ahead. So, as chartered accountants and business advisors we regularly talk to our clients about the future of their business. For insurance cover, we introduce our clients to Cosgroves. Cosgroves provides a highly professional, impartial, and individualised view of exactly what cover is needed, or not. They don’t avoid the hard discussions that can be required to identify challenges a business might face through an accident or illness, but remain solutions focused, putting the needs of the client first.
Cosgroves have demonstrated a thorough understanding of the various industries in which our client-base operate; including fishing, farming and construction. They involve us in discussions, so the client has the benefit of a range of professionals who understand their business and what they want to achieve. Cosgroves takes a big picture view, tailoring a plan that provides risk mitigation in the present, through to succession and replacement strategies for the future. Options are discussed, and at the end of the day, our client is in the best position to choose the right cover to fit their personal situation.
As with everything in life, as people grow and age, their needs and focus changes also. Cosgroves is well placed to provide ongoing support and advice. Quantum Advantage continue to refer the Cosgrove team to new clients. We also utilise their services for our own personal and business needs – there simply is no better endorsement than that.
John and Lynette McFadden
It’s easy to go through life thinking you’re bullet-proof. Reality is, one minute you might be; the next you’re not. Having the right cover can make all the difference; something we found out several years back when we made a claim. Mark facilitated the process on our behalf and everything went like clockwork. He made sure it kicked in according to how it had been designed ten years earlier.
We’ve used Cosgroves for many years now, and include him in Business Planning Days where we discuss strategy with our accountant and lawyer. Mark’s in-depth insurance knowledge, when put under the microscope of the lawyer and accountant is very impressive, and everyone agrees he knows his stuff. He’s a trusted advisor, and we feel confident that if a policy is written up by him, it will proactively have our best interests at heart. We like dealing with him because he’s forthright – there’s no fluffy stuff. He tells it as it is, and if he doesn’t know, he gets back to us. We’ve got peace of mind that we’ve got the right cover, and comfort that things are in place whatever transpires in life and in business.
We can’t speak more highly of Cosgroves, and would recommend them without hesitation.